Welcome to My Digital Twin Page
Discover Regine's professional expertise through AI-powered interaction
Regine Aniban
Business Analyst | Requirements Analysis | Process Improvement | Stakeholder Management
Accomplished Business Analyst with 13+ years of progressive experience driving digital transformation and process optimization across telecommunications, technology, and customer experience domains. Proven expertise in requirements elicitation, stakeholder management, and agile delivery methodologies. Demonstrated track record of translating complex business needs into actionable technical solutions, resulting in improved operational efficiency and enhanced customer satisfaction.
Professional Highlights
Systems Analyst at Asurion Australia
30% reduction in development rework and 98% accuracy in solution validation
Business Analyst at e& by Etisalat
35% reduction in support tickets through Help & Support app feature
Award Recognition
2x Spot Bonus Awards & Asurion Ambassador Award (2024)
AI Digital Twin Features
Core Competencies
Comprehensive expertise across the business analysis lifecycle, from requirements gathering to solution delivery
Requirements Analysis
Requirements elicitation, business process mapping, functional specifications, and user story development with acceptance criteria
Stakeholder Management
Cross-functional team leadership, workshop facilitation, and executive communication to ensure project alignment
Process Improvement
Gap analysis, root cause analysis, and process optimization to drive operational efficiency and business value
Agile Delivery
Scrum/Kanban methodologies, sprint planning, backlog management, and iterative solution development
Solution Testing
UAT coordination, test planning execution, and solution validation against business requirements
Change Management
Training facilitation, knowledge transfer, and adoption support for new processes and system implementations
Business Intelligence
Data analysis, reporting, and business case development to support strategic decision-making
Technical Systems
Oracle ERP, CRM platforms, Jira, Confluence, MS Visio, and business intelligence tools for analysis
Professional Experience
13+ years of progressive experience delivering measurable business value across telecommunications and technology sectors
Systems Analyst | Business Solutions
Asurion Australia
30% reduction in development rework through comprehensive requirements gathering
25% improvement in case resolution time via workflow optimization
98% accuracy rate in solution validation against business requirements
95% user adoption rate for new system functionalities
Business Analyst | Process Improvement
e& by Etisalat
Key contributor in launching Help & Support feature in My Etisalat app
20% productivity improvement through comprehensive workflow analysis
35% reduction in support ticket volume via Help & Support feature launch
40% improvement in information accessibility through standardized SOPs
90% stakeholder buy-in across multiple business units
Operations Analyst | Business Process Specialist
e& by Etisalat
15+ process improvement opportunities identified across telecom operations
10+ successful system implementations validated against business requirements
Subject matter expert guidance across multiple business units
End-to-end analysis of billing, provisioning, and complaint management
Process & Customer Experience Analyst
Teletech Philippines
Mobile network operations process optimization for Telstra
Cross-functional collaboration for operational improvements
Technical workflow validation and end-to-end solution testing
Client-technical team liaison and requirements translation